The project issue process is determined by the workflow called Issue Management Process in PPM. The workflow is associated with the project issue request type. If you have installed Program Management, the program issue request type also uses this workflow. The issue management workflow is shown in Figure 5-1. Issue management workflow.
The default workflow steps are described as follows:
1. Review and Assign Issue. The issue is reviewed and assigned to the appropriate user.
2. Manage Issue. The issue is resolved.
3. Approve Resolution. The resolution to the issue is reviewed.
4. Close. The issue is closed.