Configuring Service Manager for Integration with PPM
Before starting these configuration procedures, make sure that the Service Manager server, Service Manager client, and Service Manager Webtier are installed and running.
Note: PPM can be integrated with multiple instances of Service Manager, if those instances are at the same version. (See the System Requirements and Compatibility Matrix.) However, the procedures in this section must be performed identically on the multiple Service Manager instances.
Note: If you already integrated Service Manager with PPM, and you upgrade the integration solution to PPM 9.12 or later, copy and rename two web service objects in Service Manager as follows to make sure that the integration will continue to work:
Change -> ChangePPMIntALM
ChangeTask -> ChangeTaskPPMIntALM
Log on to Service Manager as system administrator.
Select Menu Navigation > Tailoring > Web Services > Web Service Configuration.
Changein the Service Name field, and click Search.
Modify the Object Name field from
This will create or add a new object name called
ChangePPMIntALMin the Change Web Service based on the OOTB object
Repeat the above steps to create or add a new object called
ChangeTaskPPMIntALMbased on the OOTB object
Fields related to the integration are exposed in the ChangePPMIntALM web service when using PPM Center version 9.12 and later.
Integration of Service Manager with PPM requires specific configuration of Service Manager, as described in the following sections.
Before starting this procedure, make sure you review the warning in the section Introduction to Integrating PPM Requests with Service Manager Changes.