Contacting Support for Troubleshooting

If you encounter problems with your installation or if have questions, contact Software Support (https://softwaresupport.softwaregrp.com/). Before you contact Software Support, have the following information ready:

  1. Open the ppm_install.log file (located in the <PPM_Home>/install_950/logs directory) in a text editor.

    This file provides information about what part of the installation failed.

  2. Search the ppm_install.log file for an error message that is specific to installation failure.

  3. Place all of the files in the <PPM_Home>/install_950/logs directory in a compressed file.

    The installation utility creates a separate log directory for each installation attempt. In the most recent directory, examine each file to determine exactly where the PPM Server has failed. The log file contains information about which failed action it attempted.