Adding References to Requests

You can use the References section on the request detail page to add (and view) supplementary information related to the request. For example, you can add a document or the URL for a Web page that provides more information about the request.

You can associate the following reference types with a request:

  • Attachments

  • Packages (new and existing)

  • Other programs

  • Projects

  • Releases

  • Requests (new and existing)

  • Tasks

  • URLs

For some references, such as packages and other requests, you can establish a functional dependency to the original request. For example, you can specify that a request is a predecessor to the package so that the package cannot continue along its workflow until the request is closed. For a list of the references and their possible dependency relationships, see Request Detail Page, References Section.