Request Detail Page, Notes Section

The Notes section of a detail page contains fields where notes and information concerning the request can be entered and stored. The Notes section is included in the request creation process and continues with request until resolution.

Figure 3-7 shows a typical Notes section. All Notes sections include the Add Notes section. The Existing Notes section is displayed after the first note is added and the request is saved.

Figure 3-7. Request detail page, Notes section