In order to consider requests as work items to be tracked in Resource Management, you must associate work item fields with them. See Setting Up Request Work Item Fields for more detailed information on associating work item fields with requests.
Note: In order to view or use requests, you must have an Demand Management license.
A request work item features the fields described in Table 5-1. Request work item fields.
These work item fields have Resource Management interaction built into them through request type rules and other built-in system functionality. For more information on request type rules, see the Demand Management Configuration Guide document.
The following work item fields can be safely customized with minimal impact to Resource Management functionality:
Workload/Non Workload (if set to No, the request is not counted as workload)
Note: Certain work item fields have strong functional defaults, such that altering the way they work could have unintended side effects. The following work item fields can have Rules that read their values, but generally should not be altered unless you need to specify effort other than full time: