Verifying the Upgrade
To verify the installation, perform the following tasks:
ppm_upgrade.logfile (located in the
<PPM_Home>/upgrade_960directory) and check for error messages at the end of the file.
If your review of the
ppm_upgrade.logfile reveals errors, do the following. Otherwise, continue to the next step.
kSupport.shscript to gather information useful to Software Support in diagnosing system problems, and create a Zip file with a timestamp in the
support/zipfilesdirectory. For information about the
kSupport.shscript and how to run it, see the Installation and Administration Guide.
Contact Software Support Web site (https://softwaresupport.softwaregrp.com/) and provide them with the
Log.txtfile produced by the
DBChangeReport.htmlfile (located in the
The screenshot below is an example of the
After the upgrade process is finished, the system calls the supersupport tool and generates this DB change check report automatically. The report shows comparison results for triggers, indexes, and constraints. The comparison result table for each of the objects contains Missing and Custom parts. The Custom part for all tables can be ignored safely. In the Missing part, the lines with green background are also safe, which is for your reference only.
If there are lines with white background in the Missing part, you may need to contact Software Support Web site (https://softwaresupport.softwaregrp.com/) for support. The lines with white background could cause potential issues, such as performance issue.
Log on to PPM.
Start the PPM Workbench.
Run a report.
Create a request.
Test the graphical view of the request.
If you encounter any problems, or have questions about the upgrade, visit the Software Support Web site (https://softwaresupport.softwaregrp.com/)