Analyzing Issue Resolution Time
Program Management provides graphs that let you view how quickly submitted issues (both program issues and project issues escalated to the program level) are getting resolved.
To analyze issue resolution time:
Log on to PPM.
From the menu bar, select Open > Program Management > Issues > Analyze Issue Resolution Time.
The Issue Resolution: Average Resolution Time page opens.
In the Filter By section, provide the following information:
The type of request to view. Use the default selection (Issues).
The name of the program for which you want to view issue resolution information.
The names of the projects linked to the selected program for which you want to view issues (escalated) information. If you leave the Projects field empty, Program Management displays issue resolution time information for issues escalated to the program level from all projects linked to the program.
The date range for which you want to view issue resolution information. The time an issue request was submitted is used to calculate issue resolution time.
The time increments used to display the issue resolution information. Select either Months (the default selection) or Weeks.
Program Managementdisplays a graph that depicts the average (mean) number of days required to resolve the issues that were resolved during the time period you specified. These include program issues and project issues that were escalated to the program level.