You can create an execution step that closes a request and marks the request as Failed. Each request workflow must resolve with a closed request. The execution workflow step source Close (Immediate failure) performs this task. Use this step source unless it does not meet the required specifications, such as validation or processing type.
To create the execution step source, make a copy of execution workflow step source Close (Immediate failure) and changes the field values as defined in Table 7-3. Execution window values to close requests as failed.