When disabling a workflow step that is currently Eligible for user action, the requests or package lines in that step will become stuck. Because the step is now disabled, the user cannot take action on it and will not be able to progress any further through the workflow.
The outgoing transition to be deleted is still intact, so the eligible package lines and requests will eventually be acted upon and flow out of the workflow step.
Add a new workflow step to the workflow and redirect the transitions to that new workflow step so that the movement of package lines and requests avoids the disabled step and is not interrupted.
For example, consider a workflow where you wanted to disable workflow step B in the sequence, as shown in Figure 4-2. Redirecting the workflow, Step 1.
After removing the incoming and outgoing transitions to B, add a new workflow step D which will connect steps A and C, letting the workflow continue to process requests or package lines (see Figure 4-3. Redirecting the workflow, Step 2).
Run the applicable reports again to be sure there are no entities eligible for action by the user in the step that was disabled.