The details section of a request detail page (see Figure 3-4) contains information specific to the request, including a description of the problem, the business area affected, and the resolution of the request. The details section is included in request creation and continues with the request until resolution. Typically, when creating a request, you must complete some of the fields in the details section. After a new request is submitted, various fields must be updated as the request proceeds through the resolution process.
The details section contains several subsections, including Problem/Resolution and Analysis. However, requests are highly configurable, and the sections and controls displayed are different for different request types.