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# Overview of workflows

A workflow represents a business process and is used to map business rules and processes to your organization. This section covers information about Demand Management workflows.

In this topic:

## Workflow components

A workflow includes the following components:

Workflow component | Description
--- | ---
Begin | For each workflow, you must explicitly define the first eligible workflow step.
Workflow step | Workflow steps are events that are linked together to form a complete workflow. The basic types of workflow step include: Decision. Decision steps represent manual activities performed outside of PPM. For example, a user or group of users approves a request. Execution. Execution steps represent actions that are automated through PPM. For example, a web page is updated with the results of a test. Condition. Condition steps are logic steps used in complex workflow processing. For example, you can set up a condition step that allows the workflow to proceed only after each workflow step is completed. Subworkflows. A subworkflow step represents multiple workflows steps (the subworkflow) in a workflow. For example, a test workflow step in the main workflow represents a series of tests and approvals.
Transition | The results of workflow step that must be communicated to another workflow step. A transition occurs after a workflow step is completed. For example: The result of a decision step is Approved or Not Approved. The transition for a step labeled Analysis and Design (for a software application) could be Completed or Needs More Work. Because a single step can have several possible results, you can define multiple outgoing transitions for each workflow step.
Workflow step security | Workflow step security determines who has permission to execute or choose a result for a workflow step. For example, you can specify that only the IT project manager can approve or deny an Approve Request decision step.
Notification | Notifications are email alerts sent out at specific workflow steps. For example, when a request reaches an Approve Request decision step in the workflow, an email alert is sent to the product manager.
Close step | A close step ends the workflow. It is an execution step that marks the request as completed.

## Map workflow steps

Mapping all the individual workflow steps into a single workflow includes the following stages:

- Stage 1. Create a block diagram . Map each workflow step worksheet as one block in the diagram. Include transitions, workflow step security, and notifications. Use the worksheets provided in Worksheets to help you construct the diagram.

- Stage 2. Map the block diagram to the workflow. Open the Workflow Workbench and create a workflow. Map each component from the block diagram to the new workflow.

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