Share this page

# Enable the OpenText Application Quality Management Startup Service

To enable the OpenText Application Quality Management Startup service:

1. Log on to OpenText PPM.

2. Click the Administration button in the masthead.

3. From the Administration menu, select Sys Admin > Schedule Services.

4. In the Service Name column, select the ALM Startup service.

5. In the Status column for the service, select Enabled.

6. Specify one hour for the interval in the Schedule column. This interval has no effect on the polling of Service Manager for tickets.

7. Click Save.

8. If a date was specified in the `initial-load-state` Service Manager adapter attribute in order to retrieve existing Service Manager changes from that date forward, those changes will be retrieved, converted, and sent to OpenText PPM, but then no new Service Manager changes will be retrieved. In this case, to retrieve Service Manager changes on an ongoing basis, do the following:

   Note: For more information about the steps in this procedure, see the Installation and Administration Guide.

   1. Stop the PPM Server.

   2. Comment out the `initial-load-state` Service Manager adapter attribute.

   3. Restart the PPM Server in normal mode.

   4. Repeat step 1 through step 6 to verify that the OpenText Application Quality Management Startup service is running.

https://admhelp.microfocus.com PPM 8942
Tips to improve your search results... OpenText™ Project and Portfolio Management Help Center PPM Help 26.2-26.3 All View Local Help Center View Online Help Center Version: