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# Gathering Information for Workflow Steps

Workflow steps are the events of the process. Demand Management workflows can include the following types of steps:

- Decision steps. These are steps that require an external action (such as review, approval, or coding) to determine outcome.

- Execution steps. Execution steps perform work or actions, such as automatic time-stamping or automatic request status changes.

- Condition steps. Condition steps, such as AND and OR, are logic steps used for complex workflow processing.

- Subworkflows steps. Subworkflow steps, such as code rework or unit testing, contain multiple workflow steps that follow a consistent pattern.

To determine what steps to include in a workflow, consider the following:

- What event starts the business process?

- At what points in the process must decisions be made?

- At what points in the process must actions be taken?

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