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# Configuring SLA Rules

SLA behavior is based on the request type rules and workflow configurations. Figure 5-2. DEM - Application Enhancement request type shows an example of the SLA fields on a request type.

Figure 5-2. DEM - Application Enhancement request type

Note: If you use a validation to store the SLA configuration information, the validation is easier to change. Use one validation per request type with an SLA.

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