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# Service & Support

In the Service & Support section, enter the supporting environment and quality issues.

Users assigned one or more of the following roles can view and edit the data in this section: Business Owner, Technical Owner, or Respondent (when more information is requested).

Figure A-6. Application Service & Support section

Table A-6. Application Service & Support fields
Field | Description
--- | ---
Application Health | A color-coded indicator of the application's health. Red - Risks identified that may have adverse impact Yellow - Issues identified, but being managed Green - No issues exist
Vendor Name | The vendor of the application.
Product Name | The product name of the application.
Under Maintenance? | Indicates if the application has a current maintenance contract.
Placed in Service Date | The deployment date of the application to production.
Expected End of Life Date | The expected retirement date of the application. Typically this does not apply to a specific version of the application but to the application itself.
Support Type | The type of support contract. In-House - Maintenance is provided by the organization. Vendor - Maintenance is provided by the vendor of the application. 3rd Party - Maintenance is provided by another source that is not in-house nor the vendor (for example, a contractor). None - No maintenance is provide.
# of Annual Incidents | The number of incidents for the application tracked in a year.
Disaster Recovery Plan in Place? | Indicates if the application has a disaster recovery plan.
Service Level Agreement | The service level specified in the application's service contract. For example, guaranteed uptime, performance periods (24 hours for five days a week), or percentage of dropped calls.

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