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# Configuring SLA Levels

The SLA Level is set by a rule based on request priority. The validation for the SLA Level field is DEM - SLA Level. Figure 5-3. SLA Level Rule and Validation windows shows the rules window and validation for SLA level. The default values for the DEM - SLA Level validation are:

- Critical - 3 Days

- High - 5 Days

- Normal - 15 Days

- Low - 30 Days

Figure 5-3. SLA Level Rule and Validation windows

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