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# Overview of workflows

A workflow represents a business process, and is used to map business rules and processes to your organization. This section covers information about Deployment Management workflows.

## Workflow components

The basic components of a workflow are as follows:

Component | Description
--- | ---
Begin | For each workflow, you must explicitly define the first eligible workflow step.
Workflow steps | Events that are linked together to form a complete workflow. The basic types of workflow steps are: Decision steps. Manual activities performed outside of OpenText PPM. For example, a user or group of users approves a request. Execution steps. Actions that are automated through OpenText PPM. For example, a web page is updated with the results of a test. Condition steps. Logic steps used in complex workflow processing. For example, you can set up a condition step that allows the workflow to proceed only when each workflow step is completed. Subworkflow steps. Multiple workflows steps (the subworkflow) in a workflow. For example, a test workflow step in the main workflow includes a series of tests and approvals.
Transition | The results of a workflow step that must be communicated to another workflow step. A transition occurs after a workflow step is completed. Examples: The result of a decision step is Approved or Not Approved. The transition for a step labeled Analysis and Design (for a software application) could be Completed or Needs More Work. Because a single step can have several possible results, you can define multiple outgoing transitions for each workflow step.
Workflow step security | Determines who has permission to run or choose a result for a workflow step. For example, you can specify that only the development manager can approve or deny a Design Review decision step.
Notifications | Email alerts sent out at specific workflow steps. For example, when a package reaches an Evaluate decision step in the workflow, an email alert is sent to the development manager.
Close step | Ends the workflow. It is an execution step that marks the package as completed.

## Workflow component types

The following table lists component types included in workflows, and the components of each type that you can access from the Workflow Workbench.

Component Type | Icon | Out-of-the-Box Component
--- | --- | ---
Decisions |  | Approval w/ Cancel Approve (All Users) Approve (One User) BTO Approve for Testing BTO Assign BTO Design BTO Develop BTO Evaluate Quality BTO Post Change Evaluation DEM - Approval (One) DEM - Assign DEM - Contact Vendor DEM - Develop DEM - Get Patch DEM - Vendor Response DEM - Y/N Design Review Evaluate MAM Develop PM - In Flight PM - On Hold PMO - Complete Perform Manual Step Production Sanity Testing QA Test Quality Center Sanity Test Execution Quality Center Test Execution Quality Center Test Lab Setup Quality Process Entry Rework Code User Sign Off
Conditions |  | SYNCH
| AND
| OR
| FIRST LINE
| LAST LINE
Executions |  | Close (Immediate failure)
| Close (Immediate success) Close (Manual success)
| Check Object Type DEM - Rejected On DEM - SLA Satisfied On DEM - Scope Check DLV - Execution (Immediate) DLV - Execution (Manual) DLV - Execution w/ Reset DLV - Execution w/ Reset/Abort DLV - Exec w/ Partial Reset
| DEM - Priority Router DEM - Internal/External Check Immediate Execution w/Comment OA - Get Current Instance Mode OA - Set Instance Mode OA - Reset Instance Mode Package Priority

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