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# Synchronization Failures

Synchronization may fail or may appear to fail for the following reasons:

- A Microsoft Project Help dialog opens and requires a response. The Microsoft Project button in the Windows task bar should flash if a dialog opens. Select the Don't tell me about this again checkbox and close the dialog to continue with the synchronization.

- Any Microsoft Project dialog opens and requires a response. The Microsoft Project button in the Windows task bar should flash if a dialog opens. Respond to the Microsoft Project dialog to continue with the synchronization.

  Note: Do not open other Microsoft Project files if asked to do so by the dialog.

- Another Microsoft Project file is open. Close all open Microsoft Project files and Microsoft Project before restarting the synchronization.

https://admhelp.microfocus.com PPM 8942
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