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# Synchronize with OpenText Software Delivery Management work items

You can synchronize PulseUno reviews and pull requests with OpenText Software Delivery Management work items in a product or Git repository.

In this topic:

## Guidelines and behaviors

To set up synchronization, you define rules that map OpenText Software Delivery Management attributes or phases to specific review states in PulseUno. An attribute change in OpenText Software Delivery Management triggers the corresponding state change in PulseUno, and vice versa.

Guidelines:

- You can map PulseUno states to OpenText Software Delivery Management system-defined fields, such as phase, or user-defined fields of string and list types, for example, review_stage_udf.

  To access a list of fields, in OpenText Software Delivery Management, go to Settings > Spaces, select your shared space, and click Entities > Fields. You need shared space admin permissions to work with fields. For details, see the OpenText Software Delivery Management help.

- Synchronization is available for the following PulseUno states:

  - Reviews: In Review, Rework, Approved

  - Pull requests: In Review, Rework, Approved, Completed

  For details about review states, see About reviews.

- Some rules work in both directions, incoming and outgoing. But you can choose to apply rules in one direction only, for example, when a change in PulseUno triggers a transition in OpenText Software Delivery Management but not the other way.

  Example: You can add a bidirectional rule that maps the In Progress phase of an OpenText Software Delivery Management defect to the Rework state of a PulseUno review. This way, when a defect transitions to the In Progress phase in OpenText Software Delivery Management, the associated review is automatically sent for rework in PulseUno. Also, when a PulseUno review is sent for rework, the associated OpenText Software Delivery Management item automatically transitions to the In Progress phase.

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## Synchronization steps

To synchronize PulseUno review and pull request states with OpenText Software Delivery Management phases, complete the following steps.

Step | Description
--- | ---
Step 1 | In OpenText Software Delivery Management: Create an entity rule with the Trigger webhook action to make a webhook call on the Update Entity event. The Trigger webhook rule must include the name and the fields that you define in the incoming rule in PulseUno. Use a WebSocket for communication. See the OpenText Software Delivery Management help.
Step 2 (Dimensions CM only) | If you are using requests from Dimensions CM, and Dimensions CM has OpenText Software Delivery Management mapped as the request provider, you need to ensure that no API calls fail in a working synchronization. In OpenText Software Delivery Management: Assign OpenText Software Delivery Management users and API access accounts the following permission: Integrations > Get API response with user data.
Step 3 | In PulseUno: Connect an OpenText Software Delivery Management instance. See Connect to OpenText Software Delivery Management.
Step 4 | In PulseUno: Enable the relevant product or Git repository to use the OpenText Software Delivery Management connection. See Enable connection.
Step 5 | In PulseUno: Set the rules for synchronizing OpenText Software Delivery Management and PulseUno request states. See Define synchronization rules.

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## Enable connection

After you connect an OpenText Software Delivery Management instance, enable your product to use this connection for synchronization.

Note: Administrator or owner permissions required.

To enable the OpenText Software Delivery Management connection:

1. In PulseUno, on the top navigation bar, select the relevant space from the spaces list.

2. On the Products page, open the product for which to set up synchronization.

3. On the sidebar, select Settings > Integrations.

4. On the Integrations page, in the OpenText Software Delivery Management section, select the connection and enter the ID of the relevant OpenText Software Delivery Management workspace. Ensure that this is the same OpenText Software Delivery Management instance that is configured as the request provider in Dimensions CM.

5. Click Save.

After enabling the connection, set the rules for synchronizing request states.

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## Define synchronization rules

Create the rules that map PulseUno review and pull request states to OpenText Software Delivery Management attributes or phases and define the actions to trigger transitions between states.

Note: Administrator permissions required.

To define request synchronization rules:

1. Go to Administration > Connections.

2. Click the name of the OpenText Software Delivery Management connection you want to use. The Connection page opens.

3. On the sidebar, select Request synchronization.

4. On the Request Synchronization page, click Add . The new synchronization page opens.

5. In the General tab, specify the following details:

   Field | Description
   --- | ---
   Title | Enter a name for the new synchronization.
   Workspaces | Enter one or more OpenText Software Delivery Management workspace IDs to synchronize with. Separate IDs with commas, for example, 1002, 1003, 1004.
   Direction | Select the direction for the rule: From PulseUno review to OpenText Software Delivery Management request. Outgoing direction. A change in a PulseUno state triggers a phase transition in OpenText Software Delivery Management. From OpenText Software Delivery Management request to PulseUno review. Incoming direction. A change in an OpenText Software Delivery Management phase triggers a state transition in PulseUno. Bidirectional (Default). Changes are triggered both ways.

6. To set the rules for OpenText Software Delivery Management defects, user stories, or quality stories, select the relevant tab and specify the following settings.

   Note: OpenText Software Delivery Management attributes and values are not case-sensitive.

   Setting | Description
   --- | ---
   Reuse settings | Select one of the options: Do not reuse settings. Create a new set of rules. Same as Defects. For user stories or quality stories, apply the same rules as for defects. Same as User Stories. For defects or quality stories, apply the same rules as for user stories. Same as Quality Stories. For defects or user stories, apply the same rules as for quality stories.

   Reviews:

   Setting | Description
   --- | ---
   Publish review when the associated OpenText Software Delivery Management item's attributes match the following. | The In Review rule works in the incoming direction only, from OpenText Software Delivery Management to PulseUno. Click Add and enter the OpenText Software Delivery Management attribute and value that causes the change in PulseUno and sends the associated review to the In Review state. Example: You may specify the attribute Phase and the value Opened. This way, when an OpenText Software Delivery Management item transitions to the Opened phase, the associated PulseUno review is published.
   Send review to rework when the associated OpenText Software Delivery Management item's attributes match the following. Change the associated OpenText Software Delivery Management item's attributes when review is sent to rework. | Click Add and set the Rework rule depending on your selected direction: Enter the OpenText Software Delivery Management attribute and value that sends the associated PulseUno review for rework. Enter the OpenText Software Delivery Management attribute and value to which the item transitions when a PulseUno review changes to the Rework state. Example: You may specify the attribute Phase and the value In Progress. This way, when a PulseUno review is sent for rework, the associated OpenText Software Delivery Management item transitions to the In Progress phase.
   When the review is approved, change the associated OpenText Software Delivery Management item's attributes as follows. | The Approved rule works in the outgoing direction only, from PulseUno to OpenText Software Delivery Management. Click Add and enter the OpenText Software Delivery Management attribute and value to which the item transitions when a PulseUno review advances to Approved. Example: You may specify the attribute Phase and the value Fixed. This way, when a PulseUno review is approved, the associated OpenText Software Delivery Management item transitions to the Fixed phase.

   Pull Requests:

   Setting | Description
   --- | ---
   Publish the pull request when the associated OpenText Software Delivery Management item's attributes match the following. | Click Add and set the In Review rule in the same way as for reviews.
   Send the pull request to rework when the associated OpenText Software Delivery Management item's attributes match the following. Change the associated OpenText Software Delivery Management item's attributes when the pull request is sent to rework. | Click Add and set the Rework rule in the same way as for reviews.
   When the pull request is approved, change the associated OpenText Software Delivery Management item's attributes as follows. | Click Add and set the Approved rule in the same way as for reviews.
   When the pull request is completed, change the associated OpenText Software Delivery Management item's attributes as follows. | The Completed rule works in the outgoing direction only, from PulseUno to OpenText Software Delivery Management. Click Add and enter the OpenText Software Delivery Management attribute and value to which the item transitions when a PulseUno pull request is merged and completed. Example: You may specify the attribute Phase and the value Closed. This way, when a PulseUno pull request is merged, advancing to a Completed state, the associated OpenText Software Delivery Management item transitions to the Closed phase.

7. To add another mapping to any of the rules, click Add under the rule. All mappings in a rule must be matched to trigger the corresponding change.

8. Click Save.

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See also:

- Integrate with OpenText Software Delivery Management

https://admhelp.microfocus.com PulseUno 8942
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