Specifying Change Request Solutions

Use the Solution tab to specify a workaround for the problem and to document how this change request was resolved.

To specify change request solutions, do the following:

1. Click the Solution tab.
2. Optionally, in the Work around field, type the steps you can follow to work around the problem.
3. Optionally, in the Fix field, type the solution to the problem. The Fix field is usually completed by the user who fixes the code. In this field, the application can accept a maximum of 20K characters, but your database may accept fewer characters.
4. Click Apply.