Specifying Change Request Summary Information

Use the Synopsis tab to define and modify the summary information about a change request. Summary information includes important criteria like status, severity, and who is currently responsible for this change request.

To specify change request summary information, do the following:

  1. On the Synopsis tab, accept the default status New or select another status from the Status list.

    Note: The team leader usually sets the criteria for high, medium and low status.

  2. Indicate the severity of the change request by selecting High, Medium, or Low from the Severity list.
  3. If the change request needs immediate attention, select Yes from the Priority list.
  4. To specify the type of change request, select Defect or Suggestion from the Type list.
  5. Select the platform to which the change request applies from the Platform list.
  6. Type a summary of the change request in the Synopsis field. The application can accept a maximum of 20K characters in this text box, but your database may accept fewer characters.
  7. Select the name of the team member responsible for correcting the change request from the Responsibility list.
  8.  Click Apply.