Verifying Resolved Change Requests

If you determine that a change request is not really resolved, you can reopen it.

To verify a resolved change request, do the following:

  1. Select a folder from the folder tree.
  2. Click the Change Requests tab in the upper pane.

    Note: To find all change requests in a folder, click All Descendants on the toolbar. If desired, you can create a filter or query to find all change requests with New status or simply sort the Status column in the upper pane to find all New change requests.

  3. Double-click the change request. The Change Request <number, revision #> dialog box opens.

  4. Change the status to Open or Verified. StarTeam has the following verified statuses:

    • Verified As Designed
    • Verified Cannot Reproduce
    • Verified Documented
    • Verified Fixed
    • Verified Is Duplicate

  5. If you change the status to Open, type the word Reopen and the date in the Synopsis field. Otherwise, the team member who resolved the change request may think that he or she forgot to mark it resolved and, without investigating further, mark it resolved a second time.

    When you re-open a change request, StarTeam automatically does the following:

    • Places the name of the person who resolved the change request in the Responsibility field. The assumption is that the person who resolved the change request the first time should be the person to continue working on it.
    • Blanks out the setting for the Addressed in build field. The assumption is that the change request has not been resolved and, therefore, has not been addressed in any build.

  6. Do one of the following:

    • Click Apply, then click the Next or Previous button to verify another change request.
    • Click OK.