StarTeam Server Known Issues

General Issues

  • Linux StarTeam Server and Linux Cache Agent do not support connecting to ActiveMQ broker over a secure connection (SSL/TLS) .

  • If StarTeam Web Service starts before the StarTeam Server, user won’t be able to login to Pulse. There is a dependency between the StarTeam Service and the StarTeam Web Service.

  • StarTeam Server does not support any version of Oracle Instant Client. The Server Administration Tool crashes when clicking Verify Connection after choosing the direct database connectivity option.

  • 64-bit Linux Server running an un-patched version of SUSE 11.3 or 11.4 is unable to load Event Transmitter with ActiveMQ

    This can be resolved by either applying the security patch, or by creating symbolic links in StarTeam Server folder to the older versions of these files. The syntax for creating symbolic links is:

     ln -s /usr/lib64/libcrypto.so.0.9.8 ./libcrypto.so.10
 ln -s /usr/lib64/libssl.so.0.9.8 ./libssl.so.10
  • Oracle 12c on 64-bit Linux Platform. When using Oracle database version 12c on a 64-bit Linux platform for StarTeam Server configurations, ensure that the Oracle client being used is also of the same version (12c). Using an older version of Oracle client, like 11.0, crashes Admin Tool while attempting to connect to the database.

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Installation Issues

Multiple SDKs on 64-bit OS If you install multiple SDKs on a 64-bit OS (one 32-bit and one 64-bit), the shortcuts for the first SDK will be overwritten with the shortcuts to the last SDK installed. This means that you can only uninstall the 'last' SDK using the shortcuts in the program group.
Linux On Linux, selecting the Embed Preedit String into client window option is preventing input into the Password field in the Japanese language (like it was in previous releases), and also in the English language in this release. French and German are fine. We recommend you uncheck the Embed Preedit String into client window option in both English and Japanese languages.
Canceling an Installation If you cancel the installation of the StarTeam Server after you have already installed the StarTeam Runtime, and then install the StarTeam Server again, letting it finish, at the end of the installation you will not be prompted to reboot the computer, even though rebooting is required.

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Server Issues

Native-II Vault

Disk volumes used for hives by one StarTeam Server configuration should not be used by any other process including other StarTeam Server configurations.

Hive threshold limits should never be set to 100%. You should never totally fill a drive anyway, but when a hive is set to 100% and runs out of disk space, the Server still checks this hive when it is this hive's turn in the hive rotation. The resulting error is: no space left on device. The workaround is to clear the Allow new archives check box in Hive Manager for this hive.

Time Issues StarTeam Server stores time stamps in UTC (also known as Universal Coordinated Time, Greenwich Time, or Zulu Time) format and adjusts the time stamp for the time zone that the computer specifies. For example, if a file is saved and checked in at 5 P.M. in California, its time stamp in California is 5 P.M. However, its time stamp on a computer in New York would be 8 P.M., the time it was in New York when the file was checked in. When a file is modified, the time stamp reflects that of the operating system. This means that if a file is checked in by a user in one time zone and modified by a user in another, the file's time stamp may appear to be earlier than the most recently checked-in revision. This does not affect file statuses within StarTeam because the UTC times are used to calculate statuses.

If you are in an area that observes Daylight Savings Time (DST), the StarTeam status bar may display the incorrect time when rolling back a view (ViewSelect ConfigurationConfiguration As Of). For example, if you are currently in DST and rollback the view to a point in time prior to DST, the time display in the status bar (lower left corner of the StarTeam window) will be ahead by one hour. If you are not currently in DST and rollback the view to a point in time during DST, the time in the status bar will be behind one hour.

Microsoft Project Tasks Microsoft Project tasks imported into a StarTeam Server should not have work records that occur before the start date. If they do, the work hours will not be subtracted from the remaining work.
Disk-Imaging Software Disk-imaging software, such as Norton Ghost, does not work well with StarTeam. StarTeam needs to be installed on each workstation. StarTeam creates a unique connectionmanager.ini file for each workstation. The connectionmanager.ini is used to identify one workstation from another. If you use disk-imaging software, this .ini file is copied, and when the image is installed to another computer, there are now two or more workstations with the same .ini file. This can lead to unusual status problems.
Logging in Using Previously Logged on User

When working in the Server Administration tool and logging in using a previously logged on user, an error displays indicating that A user has already been logged on for this session. As a workaround, close and reopen the Server Administration tool and log on again. Click OK to terminate the program.

To avoid this situation, be sure to stop the StarTeam Server application before shutting down Microsoft Windows or run the StarTeam Server as a service.

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