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3. EM Processing
Both of the transitions from step 3 are conditional. If the change request is a suggestion, the EM’s only option is to forward the item to R and D. If the change request is a defect, the only option is to forward the item to maintenance.
In this case, the EM can either set only the next step or both set the next step and directly assign responsibility to a specific team member. If this is common practice, you might want to turn off email notification.
| Tab | Field | Value |
|---|---|---|
| General | Step Name | 3. EM Processing |
| General | Limit Step Duration | Selected
|
| General | Duration | 7 days |
| General | Relative To | <Leave blank>
|
| Participants | Notification Type | Ordered (does not matter because there is only one participant) |
| Participants | To | EM |
| Participants | Authorized |
EM Research and Development group Product Maintenance group Administrators group Reference to current value of Responsibility property |
| Exception Notification | To |
EM PM |
| Step Notification | Importance | Normal
|
| Step Notification | Notification Interval | 4 days |
| Step Notification | Subject | <Leave blank> to use the default step notification message.
|
| Step Notification | Body | <Leave blank> to use the default step notification message.
|
| Form Options | <Leave blank> | |
| Status Notification | To | <Leave blank>
|
| Next Steps | Condition | Type |
| Next Steps | Value: | Suggestion |
| Next Steps | Next Steps | 4a. R and D Implementation |
| Next Steps | Condition | <otherwise>
|
| Next Steps | Next Steps | 4b. Maintenance Fix |
| Dynamic Defaults | Property | Workflow Status
|
| Dynamic Defaults | When equals value | 3. EM Processing |
| Dynamic Defaults | Assign Property: | Comment
|
| Dynamic Defaults | Value: | Status is 3. EM Processing |
| Workflow Extensions | Workflow Extensions | <Leave blank>
|
