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6b. Completed
If a change request has been successfully fixed or implemented, the appropriate users and groups are notified that the change request is closed, the customer is sent an appropriate thank you note, and Marketing is notified of the product’s new feature.
Letters to be generated to customers are not sent from the application, although the templates for them may be stored in the application. The Customer Liaison is notified about this step’s completion and is expected to send the appropriate letter and move to the final step, which is Customer Letter.
| Tab | Field | Value |
|---|---|---|
| General | Step Name | 6b. Completed |
| General | Duration | 2 days |
| General | Relative To | <Leave blank>
|
| Participants | Notification Type | <Leave blank>
|
| Participants | To | <Leave blank>
|
| Participants | Authorized |
Customer Liaison Administrators group Reference to current value of Responsibility property value |
| Exception Notification | To |
PM EM General Manager |
| Step Notification | To | <Leave blank>
|
| Form Options | <Leave blank>
|
|
| Status Notification | To |
Research and Development group EM Product Management group PM Customer Liaison Marketing group |
| Status Notification | Subject | <Leave blank> to use the default step notification message.
|
| Status Notification | Body | <Leave blank> to use the default step notification message.
|
| Next Steps | Condition | <otherwise>
|
| Next Steps | Value: | 7. Customer Letter |
| Dynamic Defaults | Property | Workflow Status
|
| Dynamic Defaults | When equals value | 6b. Completed |
| Dynamic Defaults | Assign Property: | Comment
|
| Dynamic Defaults | Value: | Status is 6b. Completed |
| Dynamic Defaults | Assign Property: | Responsibility |
| Dynamic Defaults | Value: | Customer Liaison |
| Workflow Extensions | Workflow Extensions | <Leave blank>
|
