Help options

The TruClient help options will enable you to get up and running quickly, and to make the best use of TruClient functionality.

Note: To improve the customer experience and provide more optimized search, the TruClient Help Centers for 2020.x have been streamlined into a single version. Any version specific changes are indicated where relevant.

Online and local help centers

This Help Center provides you with comprehensive user assistance. You can access the Help Center on the Web, or download and use the Help Center files saved locally (we recommend you use the online help for the most up-to-date content).

For details on accessing TruClient local help on a LoadRunner Professional, VuGen, or TruClient Standalone machine, see Download Help Center.

Back to top

Interactive guidance

TruClient includes interactive walkthroughs and guidance, providing help within the TruClient application with onboarding, product tours, and more. You can use the walkthroughs to quickly get started with TruClient, and benefit from the info and tips provided to get the most out of the product features.


  • Interactive guidance requires an active internet connection.

  • Interactive guidance is currently supported for:

    • TruClient in VuGen: TruClient Web protocol in Chromium, TruClient Browser, and IE browsers
    • TruClient Standalone: TruClient Web protocol in Chromium, TruClient Browser, and IE browsers

Interactive guidance is available as soon as you open TruClient, by clicking the icon in the bottom right of the TruClient Development window:

In the displayed How Can I Help You? window, select a walkthrough or other assistance from the Help or Tasks tabs. You can also access TruClient videos, or search the Help Center (type your question at the top of the box).

To disable interactive guidance:

  1. Open the TruClient General Settings dialog box and select the Interactive Options tab.
  2. In the Interactive Guidance Settings section, clear the checkbox for Enable interactive guidance.
  3. Restart TruClient.

Back to top