Known issues - UFT One programs

Relevant for: GUI tests and components and API testing

UFT on Windows 10

  • If you have UFT One installed on Windows 10 and you perform version updates, you must run a repair of the UFT One installation.
  • If your UFT One installation on Windows 10 behaves unexpectedly, such as remaining on top and hiding other applications, or has issues with recognizing top window test objects, see KM01339230 for a workaround.

  • In Windows 10, Microsoft no longer officially supports WSE, which UFT One uses to run web service testing using WSE security settings.

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UFT One program tools

You cannot use some of the UFT One tools when the UAC (User Account Control) option in is set to ON.

Workaround: Temporarily turn off the UAC option while using these tools, by doing the following:

For Windows Server 2008:

  1. Log in as an administrator.

  2. From the Control Panel, select User Accounts > Change Security Settings, and clear the Use User Account Control (UAC) to help protect your computer check box.

  3. Restart the computer to enable this setting to take effect.

  1. After working with the desired tool, return to the Change Security Settings screen, and select the Use User Account Control (UAC) to help protect your computer check box to turn on UAC again. Restart your computer if necessary.
For Microsoft Windows 7 and Windows Server 2008 R2:

  1. Log in as an administrator.

  2. From the Control Panel, select User Accounts > User Accounts > Change User Account Settings.

  3. In the User Account Control Settings window, move the slider to Never notify.

  4. Restart the computer to enable this setting to take effect.

  1. After working with the desired tool, return to the User Account Control Settings window, and restore the slider to its previous position to turn the UAC option on again.

For Microsoft Windows 8.x:

  1. Log in as an administrator.
  2. From the Control Panel, select User Accounts and Family Safety > User Accounts > Change User Account Control Settings.
  3. In the User Account Control Settings window, move the slider to Never notify.
  4. In the Control Panel, select System and Security > Administrative Tools > Local Security Policy.
  5. In the Local Security Policy window, in the left pane, select Local Policies.
  6. In the Local Policies tree, select Security Options.
  7. In the right pane, select the User Account Control: Run all administrators in Admin Approval mode option.
  8. Select Action > Properties from the menu bar.
  9. In the dialog that opens, select Disabled.

  10. Restart the computer for your changes to take effect.

  1. After working with the desired tool, return to the User Account Control Settings window, and restore the slider to its previous position to turn the UAC option on again.
  2. Restart the computer for your changes to take effect.
For Microsoft Windows 10 and higher:

  1. Open the registry editor. (Run a regedit command)

  2. Navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System.
  3. Modify the value of the EnableLUA DWORD value and set it to 0.

  4. Restart the computer for your changes to take effect.

  1. After working with the desired tool, open the registry editor and set the value of HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA back to 1.
  2. Restart the computer for your changes to take effect.

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Characters do not display correctly

UFT One does not fully support UTF-16 surrogate pairs and combining characters. The Run Results Viewer and some user interface elements in UFT One do not display these characters correctly.

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UFT One and DEP (Data Execution Prevention)

On Windows 7 64-bit and Windows Server 2008 R2 operating systems, UFT One behaves unexpectedly when the DEP (Data Execution Prevention) flag is set to Always On.

Workaround: Switch off the DEP, or modify its settings to be ON only for important operating system processes.

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Running UFT One and different user accounts

  • UFT One does not support running tests from multiple instances of UFT One simultaneously on the same machine, either in the same Windows session or in different Windows sessions.

  • When UFT One is launched by a different user account than the application you are testing, the following UFT One functions may behave unexpectedly:

    • Recording
    • Running tests
    • Spy

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