Troubleshooting Licenses

  • If the computer system time is earlier than the starting time of the license, the license will not be valid. To overcome this, generate the license with appropriate starting time or wait until the starting time of the license.

  • If you have a temporary license, contact your customer service representative to obtain a Time Limited license.

  • If LoadRunner does not accept your license key, perform the following checks:

    • Make sure you typed in the license key exactly as it was given to you.

      • The license key must include the required spaces.

      • The license key is case sensitive.

    • If you receive a permission denied error message during Controller startup, you must grant Full Control permission for the Registry's HKEY_LOCAL_MACHINE key as described below.

      To add registry permissions:

      1. Run regedit to modify the registry.

      2. Select the HKEY_LOCAL_MACHINE key.

      3. Select Security > Permissions.

      4. Add Full Control permission to the user that is running the Controller.

      5. Click OK.

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