Customers tab (for SaaS only)

The Customers tab in Site Administration enables you to manage customers and relations between them.

Note: Options in this tab vary according to the permission level.

Overview of customers

A customer is an ALM SaaS environment. ALM SaaS contains the following types of customers.

Root customer: Micro Focus.
Owner customer: Customers that can have child customers.
End customer: Customers that cannot have child customers.

Manage customers

The root customer can create, activate, deactivate, and delete owner customers and their end customers. Owner customers can create, activate, deactivate, and delete end customers.

Action	Details
Create a customer	To create an owner customer, click New Owner. To create an end customer, click New End Customer.
Delete a customer	To delete a customer: In the Customers list, hover over the customer you want to delete. Click the Delete button and click Yes in the confirmation dialog box. You cannot delete a customer that owns projects or end customers.
Activate/Deactivate a customer	To activate or deactivate a customer: In the Customers list, select the customer you want to activate or deactivate. To deactivate the customer, click Deactivate Customer. To activate the customer, click Activate Customer.

Action

Details

Create a customer

To create an owner customer, click New Owner.

To create an end customer, click New End Customer.

Delete a customer

To delete a customer:

In the Customers list, hover over the customer you want to delete.
Click the Delete button and click Yes in the confirmation dialog box.

You cannot delete a customer that owns projects or end customers.

Activate/Deactivate a customer

To activate or deactivate a customer:

In the Customers list, select the customer you want to activate or deactivate.
To deactivate the customer, click Deactivate Customer.

To activate the customer, click Activate Customer.

View customer attributes

In the Attributes tab of a customer, you can view information about the customer and add recipients to the SaaS notification system.

UI Element	Description
General section
Name	The customer name.
Tenant ID	The ID number.
Status	The customer status. The status can be active or inactive. If a customer is inactive: All its projects are inactive. If it is an owner customer, all its end customers are inactive. None of its users are allowed to log in.
Statistics section
Number of Domains	The number of domains the customer currently has.
Number of Projects	The number of projects that belong to the customer.
Number of Users	The number of customer users that are currently defined in the system.
Quality Insight section
Enable Quality Insight	Enables or disables Quality Insight for the customer. Note: Only site administrators can enable or disable Quality Insight for a customer. You can enable Quality Insight for a customer only when it is enabled at the site level. For details, see Quality Insight. For SaaS: If the customer is an end customer, you can enable Quality Insight only when it is enabled both at the site level and at the owner customer level.
Recipients from SaaS Notification System section
New Recipients	Opens the New Recipient dialog box, enabling you to add a new recipient to the SaaS notification system. To add a recipient: Type the recipient name and at least one email address. Click Save. The new recipient is displayed in the table.
Recipient Name	The name of the recipient.
Email Address	The email addresses of the recipient.
Actions	Click Edit to edit a recipient. Click Delete to delete the recipient.

View and assign customer license

In the License tab of a customer, you can assign licenses to the customer and view the license usage information.

Note:

The license value in any of the end customer's fields cannot exceed the corresponding value of its owner customer.
License data is read only for an end customer. License data can be edited only by an owner customer.
When a LoadRunner Enterprise license is enabled, it cannot be disabled or removed from the database.

User interface elements are described below:

UI Element	Description
	Saves any changes made in the License tab. Available for: Owner customers
License Expiration Date	The license expiration date. Click the date button to select the expiration date. Available for: Owner customers
Projects Limit	The number of projects limited to this customer. If you set the value to -1, the customer can have an unlimited number of projects.
ALM License Assignments	In the Assignment column of each license, enter the number of licenses you want to assign to the customer.

Map customer to IDP

In the Customer IDP tab, you can map a selected active customer to an IDP ID.

Note: Available when SSO authentication is enabled. For details, seeSet up SSO authentication.

Customer Name: Select an active customer.

IDP ID: Enter the IDP ID to map to the selected customer.

Map customer to LDAP server

From the Customer LDAP tab, you can map a selected active customer to an LDAP server.

Note: Available when LDAP authentication is enabled in Site Administration. For details, see Import users from LDAP.