Configuring the OpenText PPM Adapter Connector Properties

*sdSystemName

Name of the adapter from which changes are imported into OpenText PPM as requests. Must be the same value as specified for the service-desk-application property in the Service Manager adapter (see Table 4-1).

For example:

Service Manager

(None)

*requestType

OpenText PPM request type that should be created for the converted changes.

For example:

ALM - Request for Change (RFC)

(None)

datePattern

Date format for the date field. Use the Java™ simple date format. For details, see the Oracle Help Center.

yyyy-MM-dd

HH:mm:ss

*userName

User name in OpenText PPM by whose credentials requests are created.

This user name must include only single-byte characters.

(None)

*password

Password of the userName.

This password should be encrypted using the OpenText PPM script kEncrypt.sh, which is located in the bin directory of the PPM Server. Encrypted passwords must be created in a CDATA section.

(None)

*sdSystemFieldName

Field in OpenText PPM containing the Service Manager system name. This field is presented in the OpenText PPM request as the System Name field in the Service Desk Info section.

(None)

*idProperty

Property name of the ID field in the instance returned from the Service Manager Web service.

(None)

*updateTimeField

Field in OpenText PPM that represents the time the request was updated in OpenText PPM.

(None)

*createTimeField

Field in OpenText PPM that represents the time the request was created in OpenText PPM.

(None)

requestStatusNames

List of OpenText PPM request status, separated by semicolons (;). Only requests with the status you specify are retrieved from OpenText PPM for processing. However, if you do not specify any status, all requests are retrieved.

(None)