View log files

Users belonging to the SPM Admin group can view logs of user synchronization and epic integration to troubleshoot problems.

View the user synchronization log

ValueEdge users are periodically synchronized and added to different security groups in ValueEdge Strategy, based on their roles and licenses. If an error occurs during the synchronization, you can view the user synchronization log to troubleshoot the problem.

To view the user synchronization log:

  1. Prerequisite: You must belong to the SPM Admin security group. For details, see Users and security groups.
  2. From the ValueEdge platform homepage, select Administration > Portfolio & Strategy Settings.

  3. Click the Report tab.

  4. In the Search for Reports section, the Report Type field, select Import Agile Users, provide search criteria in any other field, and then click Search.

  5. In the Status column for the target report, click Log.

    The Execution Log History page opens and displays the user synchronization details.

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View epic integration logs

You can view the log of epic integrations between ValueEdge Strategy and ValueEdge Agile.

Epic integration logs

  • Whether an epic was created or updated in ValueEdge Agile or ValueEdge Strategy.
  • Date and time of the event.
  • Whether an error occurs to an event.
  • Other details.

View epic integration log

To view the epic integration log:

  1. Prerequisite: You must belong to the SPM Admin security group.
  2. From the ValueEdge platform homepage, select Administration > Portfolio & Strategy Settings.

  3. Click the Event tab.

    You can use the following options to filter log:

    • Event Time From. Shows events during the specified time period.
    • Show Error Event Only. Shows only events with errors.

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See also: