Lab and workspace management

When logging into UFT Mobile as a shared space administrator, you have access to the Management tab of the Administration menu . Here you can define and manage workspaces and manage users. This menu is visible only to users with a shared space admin role.

In this topic:

Getting started with workspaces

You can create multiple workspaces within your shared space. Workspaces are individual work areas within your lab. Create workspaces to segregate or share applications and devices between specific groups of users.

You can create your own custom workspaces, according to the needs of your organization. For example, you can define workspaces according to specific geographical areas, or by company division or team.

As a shared space admin, in Lab Management section in the left panel, you will see all devices, all apps, and all users with the names of the workspaces that are associated with them. Devices and apps in Shared assets are available to all users.

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Create and update workspaces

Shared space admins use the Management tab for overall visibility, and to distribute devices, users, and apps between workspaces. To view the tab, click Administration in the right of the masthead.

A shared space admin user can manage workspaces as follows:

Create a new workspace	Click ADD WORKSPACE in the left panel and enter a name for the workspace.
Edit a workspace	To edit a workspace name, in the left panel, click the name to select it and modify its text. You can also add or remove devices, users, and apps from a workspace.
Delete a workspace	In the left panel, hover over the workspace and click the Remove icon. Removing the workspace unassigns all users from the workspace, deletes all app versions from the workspace, and returns the devices to the shared assets. Note that you cannot delete or rename the Default workspace or the Shared Assets.
View a specific workspace	In the left panel, select the workspace. Use the tabs on the right to view the devices, apps, and users assigned to a specific workspace.

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Manage access to devices

When you connect new devices to UFT Mobile, they are added to the shared assets. Shared space admin users manage user access to devices in the Management tab. A device can only belong to one workspace.

Assign one or more devices to a different workspace

In Administration , click the Management tab to view the Lab Management page. Select ALL DEVICES to view all the devices in your lab. Select the devices in the grid and click Assign workspace. In the drop-down list, select the workspace to which to move the selected devices, and click Move. Note: Assigning a device to a different workspace: Ends the session if the device is in use Deletes future reservations

View device info and manage a device

For more information on a device, select the device and click  More to open the Device Information window. Click one of the tabs: Details, Reservations, or Actions. For details, see Manage devices. Note: When more than one device is selected, the More option is disabled.

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Manage users

Only authorized users, who are included in the list of users, can work with UFT Mobile.

The ALL USERS tab in the Management > Lab Management section, lists all the users in the shared space.

Shared space admins can perform the following user management tasks in the ALL USERS tab of the Lab Management section, or in the USERS tab of a selected workspace:

• Add a new user
• Export the list of users
• Edit or delete users, including update a user's password
• Assign users to workspaces

You can also integrate LDAP with UFT Mobile. This enables individuals in organizations that use LDAP for managing user credentials and permissions, to access UFT Mobile with their LDAP credentials, without the need for the administrator to first add them to the list of authorized users. For details about using LDAP with UFT Mobile, see Use UFT Mobile with LDAP.

Add a new user

1. In the toolbar above the list of users, click +.

2. Enter the new user's email address and password. The password must be at least 6 characters long (maximum of 20 characters) and must contain at least:

   • one digit from 0-9
   • one lowercase English character
   • one uppercase English character

   SSO:  When SSO is enabled, enter the user name as defined in the Identify Provider (IdP). No password is required.

3. Assign a role for the new user. User, Workspace admin, or Shared space admin.

   The Workspace admin has identical permissions to a User, with the added ability to assign or unassign existing users to the workspaces that they administer. For details, see Assign users to workspaces.

   The following table shows the main differences between roles:

   Permissions	User, Workspace admin	Shared space admin
   View system info
   Download logs	Can only download logs for devices to which they have access.	Can download all logs.
   Manage Users	Workspace admin: Can assign/ unassign existing users to workspaces to which they belong.	Can create and delete users. Can assign/ unassign existing users to a shared space in which they are assigned as an administrator. Can assign user roles within a shared space
   Download all Users
   Devices	Can only access their private devices, devices in shared assets, or devices belonging to workspaces to which they have been assigned as users.	Has control of all devices. Can move devices between workspaces.
   View Connectors	Can only view their own connectors.	Can view and manage all connectors.
   Connector Access Keys		Can generate Connector access keys for users.
   View Reservations	Can manage only their own reservations in the Reservations tab.	Can toggle between All and Mine in the Reservations tab.
   Administration Menu	User: Not visible Workspace admin: Visible (button differs from the Shared space admin)	Visible Can access the administration area of the Lab to create and manage users, configure UFT Mobile settings, and manage licenses.
   Workspaces Menu	Not visible	Visible Can access the workspaces area of the Lab to create and manage workspaces, and to assign users and devices to workspaces.

   Note: When using UFT Mobile as a managed service provided by an MSP or when shared spaces are enabled, share space admins cannot download server logs. Operators (MSPs) can download the logs and reset passwords. For details, see Shared spaces (on-premises).

When adding a user from Lab Management, the user is automatically assigned to the default workspace. When adding a user from a specific workspace, the user is automatically assigned to that workspace. To assign users to multiple workspaces, see Assign users to workspaces.

You can also add users via the command line with the user management script.

For SAML SSO only: Users can be added when logging in. If you enable the Automatically add user on login option in the SAML SSO integration Administration settings, after a user is authenticated, an initial login adds them to the list of users.

LDAP: For details on adding users when LDAP is enabled, see Use UFT Mobile with LDAP.

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Filter the user list

Filter the user list to find a specific user, or to update their details.

• To filter by role, click the All roles, and select the appropriate check boxes.
• To filter by name, click the Search button in the top right corner of the list of users, and enter the text of the user's email or username.

Export the list of users

Shared space admins can download the full list of shared space users, including LDAP and SSO users, in Management > Lab Management > ALL USERS .

To download all users, click download users in the toolbar above the list of users. The file is downloaded in .csv format. It includes the username, role, and workspaces. User passwords are left empty.

The file can also be imported into UFT Mobile using the User Management CLI tool. User passwords for existing users are not required when importing the file. For details, see Manage user accounts with scripts (on-premises).

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Edit or delete users

Shared space administrators can edit a user's details or delete one or more users. These actions can be performed in Management > Lab Management > ALL USERS, or in Management > Selected workspace > Users.

To reset a user's password or to change a user's role

Select the user and click . Enter a new password or select the new user role. You can also use the user_management script to change a user's password, change the role of a non-admin user to an administrator, or create a new administrator. For details, see Manage user accounts with scripts (on-premises). Note that if you are using LDAP, or when SAML SSO is enabled, resetting user passwords is disabled. For more details on using LDAP with UFT Mobile, see Use UFT Mobile with LDAP.

To delete one or more users

Select one or more users and click in the toolbar. When you delete a user, the user is removed from the workspaces to which they were assigned, and any execution keys generated by the user are also deleted. Deleted users are not able to access UFT Mobile. Note: You cannot delete the default user (admin@default.com).

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Assign users to workspaces

Both shared space and workspace admins can assign users to a workspace. Users can belong to multiple workspaces. When adding a user from Lab Management, the user is automatically assigned to the default workspace. When adding a user from a specific workspace, the user is automatically assigned to that workspace. By default, imported users (in case of an upgrade) are assigned to the Default workspace. For details on assigning users to workspaces when LDAP is enabled, see Use UFT Mobile with LDAP.

To assign or unassign users to a workspace:

Shared space admin

In Administration , click the Management tab to view the Lab Management page. Select ALL USERS to view all the users in your lab. Click one or more users in the grid and click the Assign to workspace button. Select the check boxes for all workspaces you want the users to access. Clear the check boxes for all workspaces for which you want to remove user access. If you remove a user from all workspaces, they will not be able to log in. Click Save. Note: You cannot assign a shared space admin user to a specific workspace . By default, this user is automatically assigned to all workspaces.

Workspace admin

In Administration   , make sure you are viewing the Management tab and viewing the user list. Click one or more users in the grid and click the Assign workspace button. Clear the check boxes for all workspaces for which you want to remove user access. If you remove a user from all workspaces, they will not be able to log in. Click Save. Note: You can only assign/ unassign users to workspaces to which you belong.

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Upload or view apps assigned to workspaces

A shared space admin user can get an overall view of which apps are assigned to what workspaces.

To view all lab apps:

1. In Administration , click the Management tab to view the Lab Management page.
2. Select ALL APPS to view all the apps in your lab.
3. To upload an app, click the Upload button .
4. Select the app and the workspace for which you want to upload the app. Click Upload.

5. Alternatively, you can upload an app directly from within the workspace.

   1. In the left pane, select the workspace for which you want to upload an app.
   2. In the right pane, select the APPS tab and click Upload .

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See also:

• Admin Tasks
• Lab Console