Known issues and limitations

This topic describes the known issues and limitations for Dimensions CM.

Dimensions CM known issues

Take into account the following known issues when working with Dimensions CM.

Dimensions CM server, agent, and clients:

Issue Description
UNIX/Linux: Delta libraries issue during upgrade

On UNIX/Linux, if you use delta libraries, you may get the following message after upgrading Dimensions CM when you attempt to perform an item operation:

Error: No delta package available when attempting item operations

Solution: Copy the library from your earlier Dimensions CM installation, or contact Support for a copy of this file.

On Solaris, if the solution doesn't resolve the issue, remove the and files located in the following folder:


Rebasing part of a stream

If you are working with selected files or folders in a stream, and then rebase the stream, we recommend that you do the following after the rebase:

  1. Delete the local work area.

  2. Get a fresh copy of the stream to the work area.

Rehoming a topic stream from a project

You cannot rehome a topic stream work area back to a project, only to another stream.

Workaround: Delete your work area contents and refetch the project.

Reverting and editing deleted files If you revert a change to a work area and restore a file, you must deliver the file to Dimensions CM before editing it. If you modify the file locally before committing the undo, the deliver operation reports a conflict.
Solaris: dmpmcli

On Solaris, dmpmcli is not supported, as the installer doesn't provide a JRE.

Workaround: In the file $DM_ROOT/dmpmcli update the path in jre/bin/java to the correct value for your system.

Upgrading dmpmcli

Dimensions CM 14.5.1 and earlier versions of dmpmcli do not work with a Dimensions CM server 14.6 or later.

Solution: Use dmpmcli version 14.5.2 or later.

AIX: Installation wizard stops responding on a heavily loaded system

If you run an installation on a heavily loaded AIX system, the installation wizard may not finish cleanly and may stop responding while displaying this message:

The Install Shield Wizard has successfully installed Dimensions CM. Choose Finish to exit the wizard. Press 3 to Finish or 5 to Redisplay [3]

If this happens, Dimensions CM has been installed successfully, and you can safely close the installer.

Araxis Merge not registered

If you installed and uninstalled a trial version of Araxis Merge, the Dimensions CM instance of Araxis Merge may not be registered. Remove the expired license in the Windows registry by deleting the SerialNumber value under:


The registration information provided by Dimensions CM is used instead.

UNIX/Linux: Agent auto update may not work if using an installation package created on Windows

On UNIX/Linux, if you are running agent auto update using an installation package created on Windows, the agent is not upgraded.

This may happen when an installation package is created on a Windows machine, and auto update scripts and binaries don't have proper permissions for a UNIX/Linux platform.


  1. Prepare a folder for the installation package files, for example, package_dir.

  2. Copy the following files from your installation bundle to the installation package folder:

    • Dimensions_Agent_Linux64.bin

    • optional_agent


  3. Edit the file to change EOL from Windows to UNIX.

  4. Run the CIP (Create Installation Package) command:

    CIP /DIR="C:\package_dir" /ATTRI=(AU_PLATFORM=redhat-amd64, AU_VERSION=14.7.0, AU_TYPE=DmCmAgent, AU_PRODUCT="QLARIUS") /PRODUCT="QLARIUS"

    Use relevant values for the installation package folder path, product name, and the AU_PRODUCT and AU_VERSION attributes.

    When the command has completed, a baseline with the installation package is created in Dimensions CM.

  5. In the desktop client, open the created baseline. For example, QLARIUS:1234567.

  6. Export the item to another project. Select the item in the baseline and go to Item > Export to Project. In the Export Item to Project dialog box, select the target project and click OK.

  7. Open the target project to which you have exported Then go to View > Console to open the console window.

  8. In the console window, set execute permissions by running this command:

    CHMOD 755

  9. Initiate the agent auto update by running this command:

    AUPG /NETWORK_NODE=<node-name>

    Use the relevant value for the node name.

For details about the agent auto update, see Administration.

Solaris: Auto update not supported Auto update is not supported on Solaris.
Auto update not supported with SSO Auto update is not supported when Dimensions CM is configured to use Single Sign-On (SSO).

Dimensions CM integrations:

Issue Description
Eclipse integration installer

The Eclipse integration installer on Windows Server 2012 R2 may fail with the following error:

Installer User Interface Mode Not Supported

Solution: Run the installer in compatibility mode:

  1. Right-click the executable and select Troubleshoot compatibility.

  2. Select Try recommended settings and accept the settings.

On Windows Server 2012 R2 and Windows 8.x or later, the installer may still fail when run in compatibility mode, and display this message:

ZeroGu6: Windows DLL failed to load

This is caused by an incompatibility between the Java runtime embedded in the integration installers and recent versions of Windows. To resolve the issue, install a 32-bit Java 7 or 8 runtime.

Eclipse integration The Uninstall button is not enabled when the Eclipse plugin was set up by a standalone installer (Defect 156112).
Dimensions CM/RM integration

If you are using the Dimensions CM and RM integration, the length of the User login ID field in RM is limited to 25 characters.

If Dimensions CM is installed on the same machine as RM Manager, you must use the Dimensions CM client 14.4 or earlier.

Deployment Automation
  • Windows: If you installed Deployment Automation as part of a Dimensions CM agent installation, uninstalling Dimensions CM may not delete the Deployment Automation directory.
  • Deployment Automation can prevent the shutdown of Common Tomcat. If the Tomcat process persists after you attempt to shut down, you can safely end the process manually.

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PulseUno known issues

For a list of known issues and limitations in PulseUno, see the PulseUno help.

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The following features and functionality are not supported in the latest version of Dimensions CM:

  • File encryption using DM_FILE_ENCRYPTION. Use SSL Secured SDP (SSDP) instead.

  • HTTP connector when the server is configured for SSL using the SSDP protocol.

  • SBM attribute types URL and File for the SBM synchronizer.


  • DM_USE_OLD_CRB server symbol.

  • SCC plugin with Microsoft Visual Studio 2013 and later. Earlier versions of Microsoft Visual Studio may work with the DM_SCC_ENABLE configuration variable.

  • UPDATE command /NOEXECUTE qualifier.

  • Developer dm command-line client: Updating a work area from a specific stream version (the tip is always used).

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See also: